Have you ever had to deal with a difficult client? Navigating the intricate world of estate planning and elder law is no small feat. Every attorney grapples with the challenges posed by difficult clients and the delicate balance required to manage these complex relationships. Even though most client interactions go well, every attorney (actually every person in business) has dealt with a client who is just difficult or challenging. That's why our latest episode of The Marketing Lawcast Podcast is an absolute must-listen!
My guest is John B. Henry, III managing attorney of the Law Office of John B. Henry, III, PLLC in Bellaire and Rockwall, Texas. In this episode, he lays out your game plan for managing difficult clients in your estate planning or elder law practice.
John is a lawyer with a heart of gold and a moral compass that's unshakeable. He understands that people are people, and he ensures that his work resonates with his values and genuinely connects with the community. He's also savvy in cultivating a capable team and using tools like email marketing and Canva to communicate effectively with clients.
Dealing with difficult clients can be a daunting aspect of the legal profession. But according to John, the key lies in understanding the mindset of the client and adhering strictly to set policies. Underscoring importance of having a plan of action for those inevitable moments of crisis, he stresses clear communication and using pressure points to monitor client relationships.
Estate and elder law can indeed be a challenging battlefield with a client-lawyer relationship that can often hit pressure points. Johns stresses that understanding these pressure points is vital for lawyers to navigate and manage client relationships effectively.
When problems arise with clients, John underscores the importance of returning to the pressure points and your mindset.
Wrapping it up, if there's one thing I’ve taken away, it's this: To truly thrive in the world of estate and elder law, it's about understanding the hearts and minds of your clients, being crystal clear in your communications, and most importantly, staying true to yourself and the values you hold dear. Because in the end, we're not just representing clients; we're advocating for their very essence.
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